DNS Associates is a multiple award winning accountancy practice established in 2005. They have revenue upwards of winning accountancy practice established in 2005. They have revenue upwards of £2.5m and serve clients from various sectors from self employed to small businesses.
The Problem
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Practice was observing a slow growth rate
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Slow Turnaround time
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rate of Increase of costs was greater then rate of increase in revenue which continuously put downward pressure on margins
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Accounts were mostly submitted on Deadline dates
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Client payments were constantly delayed
The Solution
Approach
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Worked in DNS initially to understand the tasks that were consuming time, adding least value and could be outsourced
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Trained our staff and ran parallel operations for over a month to minimise operations risks and remove any issues in live operations
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Our Staff started handling all day to day customer accounting queries
We Delivered
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In less then 3 months, we understood the while practice, working culture, customer demands, work, regulation, and compliance to deliver unparalleled service to DNS customer
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As DNS could focus on its business development and improving customer experience, practice suddenly saw a spike in growth. We were able to recruit and train staff at an unprecedented rate which DNS have never managed.
Cost savings
50%
Turn Around time
-75%
Growth Rate
+1000%
DJ Colom
— DJ ColomExtremely happy with the service I have received in over a years with Outbooks. The concept of a dedicated contact person is very good, and his highly experienced team have looked after me and my business to a very high standard
Target Accounting
— Target AccountingOutbooks is a completely trustworthy and efficient service provider. To be honest they performs like a wizard, and not for a single moment i thought i should change my Accountants.Being with them has given me a sense of calmness and something i don't have to worry about. The best thing i like about them is i can call them anytime and they will make time for me.
Limelight Accountancy
— Limelight AccountancyThis is to say thank you to Outbooks team. I am very happy with our business partnership and i am sure i have taken the right decision when deciding to join Outbooks. I can’t usually get my head around a lot of the terms but you have explained things and walked me through every step of the way. I have felt safe and confident in moving forward with Outbooks.
