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Assuming we have signed the contract and agreed on ways of working, you would need to pick one client who will be doing their year-end accounts in the next few months. The best way to pick a client is:

• Identify a client where you currently struggle to make a profit. This will help you judge the value we deliver
• The client accounts will take under 5 days to complete. This will help us complete something quickly

Thereafter, we will share the checklist of all the items that we would need to have in order to complete the job. Access to these items can either be provided by giving access to the software you use or by uploading the details on a secure server we use.
One of our team members will verify that we have all the details we will need in order to complete the job. If anything else is needed, you will be contacted.Else the next stage is to agree to the milestones and timelines with us. We can agree to these in under an hour.

The completed job will be delivered to you on the agreed timelines. You will have the opportunity to review to make sure that everything is the way you needed it. Although, we highly doubt it in case we need to do anything else we will complete as submit the job back to you asap.

In order to avoid this phenomenon, we strongly encourage to Identify or create an incentive for the team – something that they can relate to. This can be done by initially pitching an outsourcing solution as a growth engine – something that gives the firm capability to scale very quickly, create capacity and for staff to do less grunt work releasing them to service clients properly.

We also think it is important to let staff fully voice their concerns and ask difficult questions if any. Else the resistance will come out in other ways potentially sabotaging the whole initiative.

Following steps can be followed to do this in a structured way.

• Appoint an individual as a champion or single point of contact for all external and internal queries related to outsourcing. Train the champion and make them your ‘expert’ on outsourcing. Our UK based manager will work with your business champion to help onboard them and get the outsourcing process started
• Engage the team and talk to them about the benefits of outsourcing. Let them raise their concerns and answer them honestly.
• Start with a trial job and establish trust. This will also help to iron out all the gaps that may exist in the initial process. Once staff can see it working and the positive impact of it, they are often more willing to embrace it. In some cases where staff has had a bad experience in the past, this trial job should quell some of the myths around outsourcing.
• Finally, exploit this new capability. Try out new types of longer and more complex jobs. Essence is to continue to learn and continually improve and innovate the way work is delivered.
• Maintain regular communication to avoid any gaps in the future

Detailed end to end process in steps is explained below

• Agree to the data sharing platform and software Outbooks will be using (Outbooks provides their own software as well to keep the costs as minimal as possible for our customers/accountant)
• Sign the agreement
• The customer uploads the data on the data-sharing platform and shares the software login details. The customer also sends an email describing the job and key points in it
• Outbooks create a missing data list and send it back to the accountant
• Customer uploads all the missing data
• Outbooks provides a fixed price for the job along with the delivery date of the draft outputs. This price never changes unless Outbooks receives new information/requirements
• Customers can choose to accept or decline the price. If the price is declined, Outbooks stops and accountant doesn’t have to pay anything
• If the accountant/small business accepts, they make 50% payment and Outbooks completes the draft outputs and shares with the customer
• Customer provides feedback and Outbooks makes those changes
• The customer accepts the job, signs it off and makes the remaining payment

There are four main levers to make outsourcing a big success and these are:

• Outsourcing buy-in – Work with your team and explain to them the benefits of outsourcing. Make them supporters of the change that will positively impact their lives
• Planning – Spend adequate time in planning the work – not only in identifying and agreeing what can be outsourced but also agreeing the plan for the work that will be outsourced. This should also include regular check points to assess the progress of the work and not have any surprise at the end
• Training Support – Provide adequate resources for the training that is needed for the staff to make it work. Remember that the staff in India will learn the processes and the work in the first few jobs as they deliver the work. In order to make it a success, customer should be willing to invest some time to train the staff to help understand the intricacies of the ways of their working
• Create a process and follow it – Make sure that the process is established very early on to create consistency in the delivery. This process should be created not just by one company but both by supplier and buyer to make sure that both the companies will adhere to it

What happens if there is a problem or if I don’t like anything ?

• We tend not to request customers to upload data on our servers rather we request for login to their systems to make sure that we get the right data at the right time at right place
• If some customers don’t maintain a system, then in those cases we keep all our data servers in UK and the data never goes out of UK
• Employees are not allowed to carry their phones to their working systems. All phones and other personal things are left in the locker room
• Nobody uses their personal phones, only desk phones are allowed
• Employees get access to only those files which are allowed to
• Nothing can be downloaded on to the system
• Internet is blocked on the office machines

We do monitor this very diligently as we understand how important the data is for our customers.