What our customers say. A tête-à-tête with Phil Bessant. Phil has worked with four outsourcing providers in the past. He was happy with none. He shares that promises were made but were not kept in timing and fees: the typical problem-big promises but all talk. "I never got a settled service before Outbooks."
A bookkeeper's worst nightmare is data coming in bits and pieces. Imagine getting another set of data when the books are ready to be sent. It is like getting a flat try before going for a first date. You have to start all over again. Double bookkeeping is what bookkeepers hate to do.
Getting to know Pankaj Kumar, Manager, Outbooks. "There is no better employer than Outbooks if you have the hunger to grow."
A Deloitte 2020 outsourcing survey reveals that cost reduction is back to being the top driving force behind outsourcing decisions. But before you dive into the world of outsourcing, it is essential to know the actual cost of operations at various levels like process, product, and activity.
A sneak peek into the last quarter. "The climb is the fub part."We've been a decide in the business, and the journey has always been upward. We have been lucky that way.
FROM THE
DESK OF MD
Accounting firms have been outsourcing tax preparation for many years, but many misconceptions remain. These myths were shortlisted throughout Outbooks' journey of more than ten years. Time to set the record straight! This article has tried to bust top myths associated with international tax and accounting outsourcing.
Promises Delivered
What our customers say?
Phil has worked with four outsourcing providers in the past. He was happy with none. He shares that promises were made but were not kept in timing and fees: the typical problem- big promises but all talk. "I never got a settled service before Outbooks."
In hopes of fixed prices and promised turnaround, he turned to Outbooks.
It's been two years that Outbooks and Phil have been working together. "One point of contact and constant communication is our favourite part of working with Outbooks," says Phil.
Too much back and forth with previous outsourcing providers made Phil's life difficult. "Now, once the work is uploaded, we can forget about it until we get draft accounts back, usually within seven working days," he says.
In his concluding remarks, Phil has a word of advice for those wanting to outsource, "If you haven't tried it, what are you waiting for? The capacity it will give you alone is worth it."
Bookkeepers Hate
- A bookkeeper's worst nightmare is data coming in bits and pieces. Imagine getting another set of data when the books are ready to be sent. It is like getting a flat tyre before going for a first date. You have to start all over again. Double bookkeeping is what bookkeepers hate to do.
- Outsourcing firms have a checklist for their customers on they want the data to be sent. But as luck would have it, it is a rarity to receive data according to the checklist. For instance, at Outbooks, we expect our customers to send a pay-out report and not a simple statement of their GoCardless. The former makes a bookkeeper's life easy when the transfers have been made in bulk and otherwise also.
- While the internet is flooded with the benefits of sales and accounting software integration, our bookkeepers think otherwise. It has only added to their foes and, of course, the scope of work. They now to keep an eye if the integration hasn't stopped because if they don't, they will miss out on sales entries.
- This has to be the top worse nightmare-someone scribbling on your notes. Often, clients or end customers come and make changes themself in the excel sheet, which doesn't go well with bookkeepers.
Strategies To Deal With Challenges
- Follow up till one gets the required information.
- Understand client's problem and offer solutions
- To give read-only access to customers.
- Use positive vocabulary and listen to their story patiently.
"There is no better employer than Outbooks if you have the hunger to grow."
What are you most proud of during your journey with Outbooks?
It is my intent always to deliver on time. If there is a delay for any reason, I don't hesitate to communicate the same. Once a client emailed saying, "We wouldn't be where we're at without you."
How has your career grown since you joined Outbooks?
I joined Outbooks four years ago as an Assistant Manager no client access. Fast forward to today, I am looking after 12 accountants/customers who send me work for 100s of their clients. It is a great feeling when I look back from where I started.
What would you say to someone considering a career with Outbooks?
If you are willing to work hard and smart, there is no looking back at Outbooks.
What would you like to say to your leadership team?
The leadership always backs my decisions which has provided a great boost to my confidence. I am always heard at work which helped me improve my managerial skills.
Where do you see yourself in the next 4 years??
I look forward to working here with a promising attitude. It is important for me to synchronize my targets with the objectives of this company. I am confident that the next four years will be marked with milestones for me as well as the organization.
